At Kivort Steel, we strive to ensure every employee and customer understands our philosophy, as it fuels the work that we do and how we do it. This deep-rooted philosophy has allowed us to continue our work for nearly 8 decades, and encouraged our customers to return time and time again.
Unparalleled Customer Service
Kivort Steel is dedicated to providing the best service possible to each and every one of our customers. Our staff is professional, efficient and experienced, prepared to provide you with insight about all of our products and services while answering your questions quickly, confidently and most importantly, accurately.
We strive to not only know what you need, but to know why and where you need it in order to serve you best. We know customers by name, and can typically recognize a customer on the phone by his or her voice before they identify themselves.
This customer service is something our current customers expect from us, and it’s something we are determined to provide to every new customer we come in contact with. You can expect no less than the best in service and support from our employees.
We are determined to supply you with the highest quality products. If you are unsatisfied with the quality of your product for any reason, we insist that you call us immediately so that we may replace the product or provide you with an appropriate discount for the material. Our quality assurance programs, policies and procedures ensure the following:
- Every load of carbon steel, stainless steel and aluminum product is inspected upon delivery to our warehouse to confirm it is of the highest quality.
- We have mill certifications for all products that we stock, which can be provided to you with your order, by fax or by email.
- Every new warehouse associate is apprenticed with a veteran employee to guarantee proper and specific training.
- All employees wear safety equipment at all times.
- Employees receive regular and scheduled safety training in various aspects of our business.
Kivort Steel employs knowledgeable field executives who are solely dedicated to visiting customers on-site before and after deliveries to ensure that customers are satisfied with the service received. If you would like one of our field executives to visit you on-site, please contact us.